your wireless network. Account - Cable. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. Then relocate it to halfway between the hub and the blackspot. Flashing green: Data is being transmitted over Wi-Fi. Enter your admin name and password. But if I move it anywhere else the light just keeps flashing and. Re: WiFi Pod flashing light. 01327099), which is authorised and regulated by the Financial Conduct Authority (FRN:621812) for consumer credit activities. The features include: Displays the signal strength of each connected Pod. After many resets the broadband would start again then a few hours/days lose the signal. Is it worth contacting Virgin themselves in order to get replacements or has anyone successfully fixed t. New hub 5, new WiFi pod in Networking and WiFi yesterday; Red light on hub 3. You could also try the web page status, but this is not recommended. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Browse Virgin Media Virgin Media Community. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. Joining in Options. This flashes during set up, and then stays green for 2 minutes when you're done. QuickStart, set up and connections. Virgin media pod is an intelligent #wifi extender. The ideal spot for your pod is halfway between your gateway modem and the WiFi problem area. Once the App is open select the Broadband option from the bottom menu. V6. Wi-Fi pod flashing blue. A slow flashing blue light for 2 minutes indicates that the Hub is ready for a WPS connection. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. Its now been 9 hours. Provide 10 minutes for it to do any required updates. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Just received a WiFi pod. Tuning in. The Virgin connect app just says no pod detected. Do NOT reboot the Hub, just let it do it's thing. uk) A tiny white LED flashes to let you know the device is setting itself up and. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Because of this setup, the pod closest to the gateway receives weak signal so the entire wifi mesh is weak. Received an intelligent WiFi Pod a couple of days ago, has been plugged in to different locations and distances to my router but the white light keeps blinking and it doesn't connect to my Hub 4. Speed. I am sorry to hear your are experiencing an issue with the Hub showing a green light, we will be happy to help. 6. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. My Virgin Media App. We would like to show you a description here but the site won’t allow us. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. I'm so sorry to hear that you're having some issues connecting your Wi-Fi Pod recently. WiFi Light: Solid Green: WiFi is on. I will be in touch when I know more. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed #blackspot. It may take a minute for the xFi Pod to connect. QuickStart, set up and connections. Had a wifi pod recently delivered but it just keeps flashing blue and green. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. Also wifi optimisation and a single SSID is needed for the Pods to function correctly. Do keep us updated. Please pop back to us at your earliest convenience and we'll do our very best to help. Last Friday virgin media was down in our area, the internet is now back on but the pod no longer works. Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Do not split the SSID – If the SSID is split then the. They sent me one in the post I set it up as instructed after over 24hours it was still flashing so I reset my hub as advised, then ended up with no internet at all for over 6hrs. For queries with home networking and all things WiFiWiFi pods can help solve this problem by extending your network’s range. Red light just sits there glowing nicely still, but pods at least are not flashing at the moment. Verdict. on 09-10-2022 15:07. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. We recently had our hub 4 replaced for a hub 5 and since then both WiFi pods not connecting. 2 Green Flashing Arrows. 2. Browse Virgin Media Virgin Media. Virgin sent me the hub 4 a few days ago as part of my volt benefits. QuickStart, set up and connections. Stream from Virgin Media. Virgin Phone Switchover. hub 5 flashing blue light. Scroll down to Wi-Fi Network. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Forum; Apps. 8. That'll make sure you're running a clean. . Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. Check the IP Camera Antennas to Fix No WiFi Detected. Dim to Bright to Dim cycle takes 2500 ms. When the device begins to pair, the system light can flash red. When your Spectrum ‘Online’ light is blinking, it means internet connection availability is weak. The Wi-Fi signal strength indicator appears next to your network name. Engineer booked for Friday but I have no data left and need to WFH. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. I’ve had 3 WiFi pods over the course of the last 18 months, all been working fine until the past week when one of the pods on the landing has started constantly flashing red, overheating and omitting a noise from the fan. I have 3 wifi pods in different locations of the house. called customer svc who are sending a pod. I have 3 wifi pods, one pod has a constant white light and a whirling noise from the pod itself- this one. About 1 month ago the light turned green on my hub 4 and it started losing the broadband signal. However it’s still starts with green light then goes to to constant blue light flashing. Virgin TV 360. The Plume website suggests this is either a - 5311528. on 17-05-2023 13:17. Had my pod for 3 weeks, first week was fine, really easy to set up and massively improved my internet speed in my office…. Thanks . Then it started. Rebooting and restarting the router. The team will be in touch once the issues have been resolved. Browse Virgin Media Virgin Media Community. 4 Ghz is non existent in my TV room it's difficult to get 5 Ghz on my iPhone 13 pro. 1 ACCEPTED SOLUTION. 1 ACCEPTED SOLUTION. Re: Virgin Pod never Connects. The loose multi-coloured wires are part of the old phone cable and no longer used. Then Start the scan again. Keep your router away from electronic devices like microwaves, cordless phones, and baby monitors, as they can cause electromagnetic interference (EMI) and weaken your WiFi. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. Wifi pod issues in Networking and WiFi yesterday; Yellow flashing light on Hub 5 in Networking and WiFi Friday; Hub 4 losing connection every night this week. I checked my router and it has a flashing blue light. I’ve had 3 WiFi pods over the course of the last 18 months, all been working fine until the past week when one of the pods on the landing has started constantly flashing red, overheating and omitting a noise from the fan. The Passphrases of the SSIDs must match. HUB 5 Flashing Blue Light. Everything was OK for a while but now the are just constantly flashing on and off and my daughter keeps losing connection in her bedroom, especially when she is on her xbox. Virgin Phone Switchover. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Adding an Extra Booster. Wait at least a full minute for the router to reboot. Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but whe. One WiFi pod is flashing blue and the other flashing white. I’m going to do a hub factory reset sometime today to see if that resolves the issue. Check if the antennas are fixed well or not at the first place when you find the IP camera won’t connect to WiFi or you camera are not showing network. Its now been 9 hours. ReneM. Installation, troubleshooting and FAQs for Smart WiFi Pods. Still no message in box from you. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. Virgin Phone Switchover. *Also unplug the coax cable from the modem. Options. Read Time. It should only take a few minutes – but it will depend on how many Pods are connected. Flashing Green: WPS is connecting a new device. I decided to - 5306197. Virgin Media;. Unplug your modem from the wall, and leave it unplugged for about 3 minutes just to make sure the reset will take effect. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. I called virgin and they said all looks good there end. My Virgin pod has been flashing blue for two hours and we have no internet - 5378434. Plug the modem back in and wait until the modem has finished powering on. Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but when I received it I plugged it in it was. Thanks for taking the time to contact us via the Community. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Table of Contents. But if I move it anywhere else the light just keeps flashing and can. Speed. Community; Volt. We're sorry to hear your Wi Fi Pod is not working after your hub was replaced, in order to make sure you've paired the Pod with the new hub so they work together please visit this link. on 07-01-2023 14:46. If it’s not a technical issue you need help with then we’re here to support you on. Last Friday virgin media was down in our area, the internet is now back on but the pod no longer works. The different Hubs by Virgin Media include Hub 5x, Hub 5, Hub 4, Hub 3, and Hub 2. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Download the Virgin Media Connect App to your device. I have attempted to reset and hard reset which has failed, still got flashing blue lights with no Internet. I c. 9. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. Numerous calls with customer services to be told connectivity issue. TV on the go. can anyone help. Will the pod still work or does it have to be 1 single network. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. Contact Virgin Media support. Use the My Spectrum App to get step-by-step instructions on how to activate your pods and add them to your WiFi network. Thanks for providing an update, coolmd. Switched On. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. Virgin TV 360. Go to Network, and then you can change the 5GHz Wi-Fi. Virgin WiFi pods work with your existing Virgin Media router to boost signals into hard-to-reach areas of your home. Avoid placing your pod in the WiFi problem area. Here’s what Virgin Hub 3 Lights Mean: I’ve got a Hub 3 that was replaced yesterday. Virgin Phone Switchover. The existing pod had worked absolutely fine with no issues. Turn off your antivirus software. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. Hi zach, surprise surprise, no not fixed yet, another date and time: We hope to fix this by 29 September at 12:00. Link . Then, log into your hub settings using your login details. Browse Virgin Media Virgin Media Community. Virgin Media;. 1. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. Section 4: Tips to Improve Your Virgin Media WiFi Connection 4. Loses signal at times too. Home Phone. £30-100 (that’s ~4->12 months of Max Pod rental if not free on your package) and. ughugh. Phone. I've gone so far as to remove them from my account to try and add them again, but it's like they won't find the gateway. Setup was utterly painless, the speed improvement was massive and two rooms that were previously blackspots were instantly flooded with high-speed Wi-Fi. Email. Hello. Have turned off devices , tried all suggested checks etc and still having issues. Home Phone. Complaints. Hub3 Red Light in Networking and WiFi an hour ago; Virgin Hub 3 - Red light on but i have wifi using in Networking and WiFi 11 hours ago; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi 12 hours ago; Solid Red light on hub in Networking and WiFi yesterday; Red light on router (Hub 3) in Networking and WiFi yesterdayUsing a browser, access the modem page by entering 192. The service status in our area shows no issues. Open your internet browser and navigate to 192. TiVo. I unplugged it and tried it elsewhere in the house, even next to the hub but, no success at getting it to connect. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. one pod has green flashing light and two have white. . Internet went down in the area last week, since this my wifi pods have been flashing and won’t connect to my hub! I have moved closer and tried to connect via the connect app but this isn’t connecting to my hub! I have done a factory reset on my hub but still not working. Security matters. Attach the extra Booster to a power outlet in the same place as the Booster linked to the Hub. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. Check the Hub Power Supply. Answered! Go to Answer. Had a wifi pod recently delivered but it just keeps flashing blue and green. Leave the pod to chat with the router for around 15mins, you'll know they have finished when the light on the pod stops blinking and there are no lights on the pod. Wifi Down (pods included) after Gig1 reboot/upgrade to 100mbs upload in Networking and WiFi an hour ago; Going round in circles, intermittent disconnections for a month in Networking and WiFi 3 hours ago; Wi-Fi down for two days unable - told area fix had been completed still no internet. I've taken a look at things on our side, and can see that the outage is still ongoing and is due to be resolved by 22nd August by 9AM. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Options. Phone. Flashing Green – Booting up. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Please any ideas how to fix this? The person on the phone wanted to order replacements pods but the system doesn't allow him to order more than 1 and he had already just ordered my 3rd for a different area of the house. Plug the router's power cable back into the outlet. ”. Please do keep us updated on how it goes. I did have a billing issue, but that has been solved. My advice for anyone with the pod problem would be to arrange a technician to call. I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. called customer svc who are sending a pod. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. The Passphrases of the SSIDs must match. Account - Mobile. However, it’s worth pointing out that the. To restart your devices, follow these steps: Disconnect power from all of your network devices, including your modem and any Google Nest Wifi or Google Wifi devices. It would appear to be morse code for A T E, but I could just be looking into it too much. Stream from Virgin Media. Troubleshooting Steps. You'd copy and paste the full upstream and downstream logs and if there's anything obvious there, we can tell you. I can see it in the virgin media connect app, but no devices are connected to it. But I'm unable to get any WiFi from the pod. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. Gaming Support. They’re coded to your router when you order them from Virgin. You would need to get either a…. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. 5. the light went off but, after a day the light started flashing again. . 2. Ive unplugged the hub but its still happening. I have tried a pinhole reset twice now but the light remains orange. Phone. Do not split the SSID – If the SSID is split then the. Phone. If you need any further help with this, please let us. HUB connection is good but POD fails to connect, ie keeps flashing and it leads me to chatline for help. Provide 10 minutes for it to do any required updates. Matt - Forum Team. I've taken a look at things on our side, and can see that the outage is still ongoing and is due to be resolved by 22nd August by 9AM. I have a hub 5. com in Networking and WiFi yesterday; WFH connection issues in Networking and WiFi yesterday; Superhub 5 wifi6 in Networking and WiFi yesterdayThe newer pod I recently had has two ethernet ports and flashes green light when connecting. Plug the router's power cable back into the outlet. Have plugged in via the Ethernet lead, the light then goes off. By downloading our Connect app, you can monitor the activity of multiple WiFi Pods at the tip of your fingers. Probably been asked many times by people but here we go. I have been trying too connect too the Virgin connect app and it keeps saying “oops something went wrong, please try again” I have tried numerous times standing right next too router and won’t work. A solid blue light for 20 seconds confirms a successful WPS connection. Worked for a few hours then kept dropping the connection. TV. Been over 2 weeks now trying to get my pods back working. Pod: PowerPod: SuperPod. Keep your account safe from fraud Worried about online fraud and security or received a notification from us of an issue? Find support in the Security & Fraud Hub. Since joining Virgin not an hour goes by without the WiFi dropping and getting no signal. Dave. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. Networking and WiFi. As I write 2. Im also having problems with the connect app on my p. Flashing White – Connecting to Virgin Media network. Adduxi. Don’t place your pod near other pods, metal objects, speakers, mirrored. 0 has got a constant orange light and our internet is working intermittently. Constant drop off and internet blackspots . In some cases, the issue may not be with the white connector cable but with the hub power supply cable. The power light will remain on. Virgin Mobile. We would like to show you a description here but the site won’t allow us. Gaming Support. WiFi hotspots. Hello. I have had two visits from Virgin engineers, the most recent was last Saturday (11 March 2023) and I am waiting for a second pod but I am very close to trying TalkTalk 943 Mbps after being a Virgin customer from well before Virgin took over from. This brings up the hidden engineer’s system menu. Run the internet troubleshooter. 0 in Networking and WiFi Wednesday; Hub 5 - connection problems - load of rubbish in Networking and WiFi Wednesday; White VM Pods in Networking and WiFi Tuesday; No internet - Green flashing internet light in Networking and WiFi Mondaytry moving the pod nearer and see what happens. To check your Wi-Fi signal strength: Open the Home app on your iPhone, iPad or Mac. Further exclusions & legal stuff apply. Plug the modem back in and wait until the modem has finished powering on. Browse. Flashing Green – Booting up. it will thus allow you to differentiate between those and simple wifi dropouts. Set up a guest network. Perform a network reset. Virgin Mobile. I don't work for Virgin Media. White. So my pod suddenly stopped working, the light on it is just flashing. V6. Account - Mobile. Tap or click HomePod, then tap or click the Settings button . on 13-03-2023 22:30. Just to further update on this issue 8 hours later still not connected - pulsing white - pulsing green and pulsing white again just going through the cycle. Tried everything recommended but nothing. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. However, I do not see what difference this is going to make. on 28-03-2022 22:19. My only objection to Virgin Media Intelligent Wi-Fi Plus and the Wi-Fi Pods is the way they’re sold as a subscription service. This will display the My Devices page. Note: Get tips on placing your WiFi pods to get the best coverage possible. Only use pods indoors. Had the WiFi pod a while now and it has always flashed red. On the Hub5 sticker. Thanks. 0 Kudos Reply. on 24-03-2023 10:40. Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings. Optimizations usually take 2-3 minutes, depending on how many Wifi Pods are connected. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. - 5200928. I don't work for Virgin Media. However it’s now started flashing red constantly and making a sound like a high speed fan probably every 30 mins or so. Then unplug your Pod and back in again. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. I've been with Virgin for a couple of months now since swapping from BT. I checked my router and it has a flashing blue light. SpeedHi , Thank you for your post and welcome to our community forums. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. Last week they just started flashing, sometimes white sometimes green. 9 days now without internet in Networking and WiFi Thursday; VM Connect APP not recognising Hub 5 in Networking and WiFi Wednesday; WiFi pods are flashing and connect app not finding my hub in Networking and WiFi Tuesday; WiFi pods have disconnected since issues with internet in the area in Networking and WiFi Tuesday Green power light is flashing and WiFi light is green. Blue Flashing Light On Wifi Pod. To touch the pod also felt very hot so presume it’s overheating? I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. QuickStart, set up and connections. I think the network connections are to connect device to it not the hub. I managed to get a live chat. Options. on 19-11-2022 20:15. Pod keeps flashing won't connect even after 30 hours any suggestions please [MOD EDIT: Subject title changed for clarity] - 5035379I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. Hi, My WiFi keeps switching networks which causes some of my apps to misbehave or not work at all. Wifi pods will not connect to hub 4. Solid green wifi light, flashing green arrow and power light. Table of Contents. Stream from Virgin Media. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Options. The light should turn solid for a moment when you first switch on the WiFi Pod (white). 1 into your browser. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. Dave. The engineer came today and replaced the router. Dear Reece, The pod breath either blue or green sometimes white. 2. QuickStart, set up and connections. Email. (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). Have tried numerous fixes following the steps and advice online but nothing works so I can only conclude that the. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. The LED still flashes on top of Pod, yet No Illumination - 5353463. I had to hotspot of my mobile data, as I was at work yesterday! The pod has been reallocated to the hub as the engineer called and got this done. I have the 3. Security. Browse Virgin Media Virgin Media Community. 0. Virgin Media Hub 5 Wi-Fi Light. Go to solution. D01 C9W8Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. I plugged the pod into the location I needed it I. He said I s. g. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. SpeedQuickStart, set up and connections.